Refund policy

At Zombieracks, we strive to provide high-quality cargo racks that meet the needs of our customers. However, we understand that there may be occasions when you need to return or exchange a product. To ensure a smooth and hassle-free experience, You MUST Contact Our Sales Team For An RMA (Return Merchandise Authorization) Number And Follow Their Specified Instructions For Your Particular Return.

We have established the following Return and Refund Policy:

1. No Questions Asked Returns on Unused and Unopened Items:

  • We offer a no-questions-asked return policy for unused and unopened items.
  • You may return such items within 10 calender days of receiving your order with a 10% restocking fee.

2. Opened Item Returns:

  • Opened box items (Not opened and used/installed) will incure a minimum 10% restocking fee - If there is damage to the components or signs of use there may be additional fee's to repair damage or refinish component.

3. Used Item Returns:

  • Returns for used/installed items are considered on a case-by-case basis.
  • Prior to returning a used item, customers must contact our customer support team at 866-906-0930 or email info@zombieracks.com to initiate the return process.
  • Our team will assess the condition of the item and provide further instructions on how to proceed.

4. General Return Guidelines:

  • To be eligible for a return, all items must be in their original packaging, in like-new condition, and include all original accessories and documentation.
  • Please ensure that the product is securely packaged to prevent damage during the return shipment.
  • Returns that do not meet these criteria may be subject to additional fees or may not be eligible for a refund.

5. Refund Processing:

  • Once we receive your returned item and confirm its eligibility for a refund, we will process your refund within [3] business days.
  • The refund will be issued using the original payment method used for the purchase.

6. Return Shipping Address:

  • To initiate a return or exchange, please contact our customer support team at 866-906-0930 or email info@zombieracks.com for detailed instructions and the return shipping address.

7. Warranty Claims:

  • If you believe your product is defective or damaged due to a manufacturing defect, please refer to our warranty information for details on how to make a warranty claim.

Please note that this Return and Refund Policy is subject to change without notice. We recommend reviewing this policy on our website or contacting our customer support for the most up-to-date information regarding returns and refunds.

If you have any questions or need further assistance, please do not hesitate to contact our customer support team at 866-906-0930 or email info@zombieracks.com .